Customer Support Hours

2020 OPERATING HOURS*

  • January 2 - November 6: Monday to Friday, 10AM-7PM EST
  • November 7 - December 23: Monday to Friday, 8AM-8PM EST, Saturday & Sunday, 10AM-7PM EST
  • December 24-29: 10AM-7PM EST

2020 CUSTOMER SUPPORT CENTER CLOSED DATES*

  • January 1
  • January 20
  • April 9
  • April 10
  • July 3
  • August 31
  • September 7
  • November 26
  • December 30
  • December 31

CHRISTMAS EVE (DECEMBER 24) AND CHRISTMAS DAY (DECEMBER 25) NOTICE

  • Warranty claim customer support will be available via phone calls and emails on Christmas Eve and Christmas Day. However, the online store and warranty program replacement part shipments will not be available after the close of business on December 23, and will resume normal operations on December 28. 

*Note: Schedule is subject to change at any time. Please check back before contacting us for the most up-to-date schedule.