Claims: Lighting

PLEASE READ CAREFULLY

Products are guaranteed only if used as intended (residential seasonal installation and use, 90 days max. per year). All accessories that may be packed with your product, such as clips and stakes, are guaranteed for the first season only. 

WHAT YOUR WARRANTY DOES NOT COVER:

  1. Commercial applications
  2. Burned out bulbs/LEDs
  3. Misuse or tampering
  4. Batteries
  5. Damage caused by improper consumer handling, storage, or product alteration
  6. Components that may weather, age or discolor due to a chemical reaction when exposed to UV, oils, heat, acid rain, atmospheric oxygen and some salts.

Click here for full warranty terms.

You may purchase replacement accessories here.


STEP ONE

Locate your sales receipt. 

A valid sales receipt is needed in order to process your claim. The sales receipt is your proof of purchase and is required to establish ownership rights associated with the warranty. With your valid sales receipt we are also able to verify the date that you purchased your product.


STEP TWO

Check the length and terms of your warranty.

The length and terms of your warranty is indicated on your retail box, as well as on the insert located inside the retail box.


STEP THREE

Sending your product for repair or replacement.

Nicolas Holiday Limited's Limited Guarantee covers repair or replacement (same or equivalent) of eligible products.

You must send the product prepaid along with a legible copy of your sales receipt to:

St. Nick's Fix, 246 Spring Hill Road, Trumbull, CT 06611, Attention: Customer Service

We do not send new products in advance of receiving returned products. Providing the original UPC barcode will help expedite your request. When mailing your product back to us, please include your name, return address, contact phone number, and email address. Return shipment is free of charge. Allow four (4) to six (6) weeks for processing.


IF NEEDED

Contacting the Customer Support Center.

Click here for the Customer Support Center operating hours.

Toll-free: 1-877-398-7337 | Email Us