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  1. Holiday Lighting Support
  2. Product Information
  3. Troubleshooting Tips

Troubleshooting Tips

  • General Troubleshooting Tips: Lighting
  • Lighting Troubleshooting Guide
  • General Troubleshooting Tips: Pre-lit Trees
  • Pre-lit Tree Storage Tips
  • Replacement Tree Light Strand Restringing Instructions
  • Type A Troubleshooting Guide - Easy Light Technology® Color Choice® LED Pre-lit Trees
  • Type B Troubleshooting Guide - Easy Light Technology® Regular LED Pre-lit Trees
  • Type C Troubleshooting Guide - Non-Easy Light Technology® LED Pre-lit Trees
  • Type D Troubleshooting Guide - Outdoor LED Pre-lit Trees
  • Troubleshooting: iTwinkle Bluetooth
  • iTwinkle Bluetooth Guidebook
  • Troubleshooting: iTwinkle Wi-Fi
  • iTwinkle Wi-Fi Guidebooks


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Front Page Photo: 2019 National Christmas Tree Lighting/Paul Morigi for the National Park Foundation

Customer Support Hours

Monday to Friday: 10AM - 7PM EST

(View Complete Schedule)

Contact Us

Email Us (English)

Email Us (French)

Toll-free: 1-877-398-7337 (English Only)